Delivery, Returns & Refunds
Thank you for shopping with The Skincare Club.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Refund Policy
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, please contact us. We are happy to help.
Frequently Asked Questions
We process your orders very quickly to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.
We don’t offer exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.
At this time, all prices are displayed in Pound Sterling.
We accept payments through credit/debit cards and PayPal.
You can be assured that buying products from The Skincare Club is safe. Security is very important to us at The Skincare Club and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.
Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Payment will be taken as soon as you hit the Proceed button at checkout.
You can contact us by email.
Please send us your name and order number so that we can help you as quickly as possible.