Refund policy

Thank you for shopping with The Skincare Club.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send returns to: The Skincare Club, Office 1, Floor 2, River House, Wharfebank Mills, Ilkley Road, Otley LS21 3JP, United Kingdom. We recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.

Contact Us

If you have any questions on how to return your item to us, please contact us. We are happy to help.

More common questions about orders, payment and delivery are answered on our FAQ page.