Frequently Asked Questions

We process your orders very quickly to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.

We don’t offer exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

Full details are in our returns and refund policy.

You can contact us by email. Please send us your name and order number so that we can help you as quickly as possible.

All prices are displayed in Pound Sterling.

We accept payments through credit/debit cards and PayPal.

Payment will be taken as soon as you hit the Proceed button at checkout.

You can be assured that buying products from The Skincare Club is safe. Security is very important to us and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Our current rates and delivery times are set out in full in our shipping policy.

You have 14 calendar days to return an item from the date you received it. Items must be unopened, unused, in their original packaging and accompanied by proof of purchase.

See our returns and refund policy for the full terms.